Refund Policy

Twin’s Golden A2 Ghee

We value your trust in Twin’s Golden A2 Ghee and strive to ensure that every product reaches you in perfect condition.

Exchange & Return Policy

We offer a 5-day exchange/return policy, which means you have 5 days after receiving your item to request a replacement or return.

To request an exchange/return, please contact us at:

📧 sanjasenterprises@gmail.com

📞 +91 93600 67600

Eligibility for Exchange/Return

To be eligible:

The item must be unused, in the same condition as received, and in its original packaging.
The invoice must be provided at the time of return pickup.
Once used, products are not eligible for exchange or return.

Valid Cases for Exchange/Return

Exchanges/Returns are accepted only in the following cases:

The product is damaged or you received the wrong item.
The product seal is broken or not intact at delivery.
The product has expired at the time of delivery.

If your return is accepted, we will arrange pickup from the same delivery address and notify you of the expected pickup date.

Exchange Timeline

In case of an exchange, the replacement product will be delivered within 3–5 business days after the return pickup.

Delivery Discrepancies

For any delivery-related issues, please contact us within 48 hours of the order being marked as delivered.

Cancellation Policy

Cancellation requests will be accepted only if the product has not yet been shipped.
If accepted, you will receive a full refund of the amount paid.
Sanjas Enterprises reserves the right to cancel or refuse any order due to reasons such as stock unavailability, pricing errors, or issues with customer details.

Refunds

Once your returned item is received and inspected, we will notify you of approval or rejection of the refund.

If approved, the refund will be processed to your original payment method.
Refunds typically take 5–7 business days to reflect in your account.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us:

Sanjas Enterprises

No. 251, Market Road, Arani-632301, Tiruvannamalai District, Tamil Nadu, India

📧 Email: sanjasenterprises@gmail.com 📞 Phone: +91 93600 67600

Our ghee is a celebration of heritage and refinement. Crafted from the finest quality milk and prepared using traditional slow-clarification techniques, it reveals a deep golden hue, rich aroma, and an exquisitely smooth finish.